Frequently Asked Questions

• How long can I cancel my order?

  You can cancel your order as long as it has not yet been packed or shipped. Once the order is being prepared for shipping in our warehouse, cancellation is unfortunately no longer possible.

• How do I get my refund?

  After a successful cancellation, the full amount will be automatically refunded to your original payment method. The credit may take 5 to 10 business days depending on the payment provider.

• What happens if my order has already been shipped?

  If your order has already been shipped, you can no longer cancel it. However, you have a 30-day right of withdrawal from the date of receipt of the goods. Please contact our customer service for this.

• What information do I need for the cancellation?

  You need your email address and your order number. Both details must match the information from your order so that we can assign it correctly.

• Will I receive a confirmation?

  Yes. After a successful cancellation, you will receive a confirmation email at the email address you used to place the order.

• Can I cancel individual items from my order?

  Currently, only the cancellation of the entire order is possible. Individual items cannot be canceled separately. If you do not want certain items, you can return them to our customer service after receipt.

• Can I place an order again after a cancellation?

  Of course. You can place a new order in our shop at any time. If you want the same products, you can find them on our product pages or in your customer account.

• I need help – how do I reach customer service?

  If you have any questions or need support, you can create a support ticket directly through the cancellation form. Our team will get back to you within 48 hours.